Question 1

Q: What services do you offer?

Accepted Answer

A: Residential and commercial pool maintenance, repairs, and renovations, including weekly cleaning, equipment diagnostics, leak checks, tile & surface work, automation upgrades, salt systems, heaters, lighting, and above-ground spa care.

Question 2

Q: What areas do you serve?

Accepted Answer

A: We currently serve [All of South Florida]. Not sure if you're in range?
Contact us with your ZIP and we'll confirm.

Question 3

Q: Do you work with saltwater pools and spas?

Accepted Answer

A: Yes-salt systems are fully supported. We inspect cells, adjust output, and balance water for bather comfort and equipment longevity.

Question 4

Q: What's included in the $120/month all-inclusive maintenance?

Accepted Answer

A: Weekly service with:
 •   Skim, brush, and vacuum (as needed)
 •   Empty skimmer/pump/leaf canister baskets
 •   Test & balance water (chlorine/salt, pH, alkalinity, stabilizer; calcium as needed)
 •   Backwash/clean filter as scheduled
 •   Quick equipment health check
 •   Standard chemicals included (routine sanitizer, pH/alkalinity adjusters, stabilizer)

Question 5

Q: What's not included?

Accepted Answer

A: Non-routine chemicals and events (e.g., major algae remediation, metal/stain treatments, enzyme clarifiers, phosphate removers), storm debris clean-ups, repairs/parts, and filter deep-cleans beyond the normal schedule. We'll always quote first-no surprises.

Question 6

Q: Are there pool size or condition limits for $120?

Accepted Answer

A: Pricing assumes a standard residential pool in serviceable condition. Very large pools, heavy tree debris, or neglected/green pools may require an adjusted rate or a one-time recovery.

Question 7

Q: How often do you service my pool?

Accepted Answer

A: Once per week on a set service day. Heavy rain, storms, or holidays may shift by a day-we'll notify you.

Question 8

Q: Do I need to be home?

Accepted Answer

A: Nope. Please ensure unlocked side-gate access and that pets are secured.

Question 9

Q: Weather policy?

Accepted Answer

A: We work in light rain. Lightning or severe
weather = safety delay. We'll reschedule ASAP.

Question 10

Q: How quickly will my water clear up?

Accepted Answer

A: For normal imbalances, 24-48 hours. For green pools or post-storm recovery, 2-7 days with a recovery plan.

Question 11

Q: Do you handle algae blooms?

Accepted Answer

A: Yes. We diagnose the cause (low chlorine/CYA issues, phosphates, circulation/filtration problems) and implement a step-by-step recovery with clear pricing.

Question 12

Q: Do you provide reports?

Accepted Answer

A: Yes-service notes can include readings, tasks performed, and recommendations. Ask us to enable email/text summaries.
Equipment, Repairs & Renovations

Question 13

Q: What equipment do you service and replace?

Accepted Answer

A: Pumps (single/variable-speed), filters (cartridge/ DE/sand), heaters, salt systems, lights, automation, valves, timers, chlorinators, and cleaners (including Riptide vac systems for debris).

Question 14

Q: Do you do tile, coping, resurfacing, mosaics, and spa work?

Accepted Answer

A: Absolutely. We offer renovations ranging from tile/coping refresh to pebble/Quartz resurfacing, waterline mosaics, LED lighting, and above-ground spa refurbishing.

Question 15

Q: Warranty?

Accepted Answer

A: Manufacturer warranties apply to new equipment; labor warranty typically 90 days (or as stated on your invoice). We'll register applicable products for you when possible.
Contact us and ask about a possible extended warranty we work with Pentair, Jandy and Hayward for special case by case warranties.

Question 16

Q: Post-storm cleanups?

Accepted Answer

A: We offer priority storm recovery (extra charge).
We'll quote debris removal, clarifiers/floc, and extended filtration time if needed.

Question 17

Q: Vacation or AirBnB/short-term rental pools?

Accepted Answer

A: We manage higher bather load with proactive shock/filtration schedules and quick-turn checkups between guest stays (add-on).

Question 18

Q: Commercial pools?

Accepted Answer

A: Yes-HOAs, hotels, gyms, and apartments. We maintain logs per code and coordinate county inspections.

Question 19

Q: Are you licensed and insured?

Accepted Answer

A: Yes-we maintain Florida business licensing and general liability insurance. Certificates available on request.

Question 20

Q: What about environmental or disposal rules?

Accepted Answer

A: We follow Florida and local ordinances for wastewater, backwash, and chemical handling.

Question 21

What are Popular requested Add Ons ?

Accepted Answer

Optional Add-Ons (Popular)
 •   Cartridge filter deep clean
 •   Phosphate treatment program
 •   Enzyme/clarifier sparkle plan
 •   Heater tune-up & efficiency check
 •   Automation setup & app training
 •   Seasonal metal/stain prevention

FAQ

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